Returns & Exchanges

If you are not satisfied with the product you purchased, you can return or exchange it within 14 business days from the invoice date.

For your product return request, please send it to info@mtoyjewels.com We kindly ask you to inform us by sending an e-mail to the address including the product name, invoice number and reason for return.

Due to hygienic reasons, earrings cannot be returned or exchanged.

Special order products cannot be returned or exchanged.

If the product you purchased is faulty or damaged, info@mtoyjewels.com We kindly ask you to send an e-mail to including your order details and the reason for your return.

Our Shipping Address: Teşvikiye mah. Poyracık street. No:30 Şirin apt. Flat 3 Şişli / İstanbul